Organizations need a better way to maximize benefits of new technologies while minimizing risks, as adoption of automation and artificial intelligence grows.
Intelligent automation is already transforming the efficiency and effectiveness of several business processes. As organizations expand use of these technologies through wider application and the adoption of more sophisticated approaches, they also add exposure to increased risks. A primary challenge in the coming years will be balancing these risks against the potential returns of automation and AI. Companies that implement proper structures, systems, and governance measures today, will be able to unlock significant improvement potential going forward.
This article was originally published on McKinsey.com on November 11, 2021 and is reprinted here by permission.